Terms of service

Who you are contracting with

These terms govern the services provided by BRAW LEITH LTD, registered in Scotland under company number SC874039, trading as Braw. Our address for correspondence is Braw HQ, Edinburgh, EH6 4SB. By ordering any of our services you agree to them.

These terms are for business customers, including sole traders, charities and other organisations buying for their work. They do not affect the statutory rights of anyone dealing with us as a consumer.

What we do

We design, build, host and support websites, look after small business IT, and sell a few fixed-price one-off services. Your order confirms which plan or service you have, its price, its minimum term and anything agreed on top. Anything not set out in these terms or your order is out of scope until we agree it in writing.

Some words used below:

• Working day: Monday to Friday, 9am to 5pm, excluding Scottish public holidays. Requests we receive after 3pm count as received the next working day.
• Urgent problem: your site is down, a key part of it (a form, a booking tool, a checkout) has stopped working, there is a security problem, or email on a domain we manage is not being delivered.
• Respond: a person has read your message, replied and started work. Fixing the problem may take longer, and we will tell you how long.

Website plans

Every plan includes software and security updates, backups and 24/7 automated uptime monitoring. Braw Monthly and Braw Growth also include hosting, the design and build of a new site and domain management, and on Braw Monthly there is no build fee. Braw Support includes hosting if you choose it. Everything else a plan includes, such as ecommerce, custom apps, Full IT Support, articles, local SEO reports and strategy calls on Braw Growth, is as described on our website when you order and confirmed in your order or quote.

Braw Support looks after a website you already have, on WordPress or another platform. Before we start we check it over. If we find existing problems we tell you and quote to fix them separately; we are not responsible for faults that were there before we took it on. Where your platform provides hosting or updates itself, those stay with the platform under its own terms.

Braw builds

A Braw build is a one-off website project, quoted in writing. The quote sets the price, what is delivered, the go-live date and when payment is due. Ownership of the finished site passes to you once the final invoice is paid. Hosting and ongoing support are not included unless you add Braw Support or another plan.

Plans taken out before 26 October 2026

Braw Basics, Braw Essentials, and Braw and Braw Growth taken as monthly plans before 26 October 2026 continue on the terms, prices and allowances in place when they were ordered, as confirmed in your order.

Paying

Monthly fees are paid monthly in advance. After the minimum term, a plan carries on month to month until either of us ends it.

You can pay annually for Braw Support or Braw Monthly instead: 12 months for the price of 10, paid in advance. An annual payment is not refundable, except where we end the agreement for a reason that is not your fault, in which case we refund the unused months.

We are not registered for VAT, so no VAT is added and the price shown is the price you pay. If we become VAT registered, we will tell you at least 30 days before we start charging VAT, which would then be added at the standard rate. That is a tax, not a price rise.

Charities registered with OSCR get a discount on website plan, Braw build and IT Care fees; plan discounts last for as long as the charity stays registered. Tell us your charity number when you order or ask for a quote.

We may suspend services where an invoice is more than 14 days overdue, having given you notice first.

Our price promise

Your Braw Support or Braw Monthly fee is fixed for the first 24 months of your plan. After that we may raise it no more than once in any 12 months, by no more than the annual rate of CPI inflation most recently published by the Office for National Statistics, and only after giving you 30 days' written notice. A Braw build or Braw Growth quote is a fixed price for what it lists, and any later change to a Braw Growth fee is as set out in your quote.

What "unlimited content edits" means

On Braw Monthly and Braw Growth, content changes are included as often as you like at no extra cost: text, images, prices, opening hours, and adding or swapping pages within your plan's page allowance. We handle them one at a time, in the order they arrive, within your plan's response time. A long list is worked through in turn rather than all at once.

Not included: redesigns, writing content from scratch beyond any copywriting your plan includes, and, outside what your Braw Growth quote covers, new functionality, pages beyond your allowance, e-commerce and bespoke development. We will always tell you before anything is chargeable.

On Braw Support, small edits are included: a line of text, an image, a price or opening hours. Anything larger is quoted first.

Our promises, in detail

Live within 7 days of receiving your content

For a new site on Braw Monthly, the 7 days start when we have everything needed to launch: your final copy, images and logo, and access to your domain. The clock pauses while we are waiting for your feedback on the design. If we miss the 7 days, your first month's fee is waived. A Braw build or Braw Growth site goes live on the date in your quote, which moves by any time we spend waiting on your content or feedback.

90+ mobile PageSpeed at launch

On launch day we test your homepage and one page of each main page type with Google PageSpeed Insights on mobile, and send you the report. Each page scores at least 90 for performance, taking the median of 3 runs. Scripts, embeds and tools added at your request, such as chat widgets, booking systems, video or extra tracking, are excluded, as is anything added after launch. If a page falls short, we fix it at no cost. This is a promise about launch: scores vary over time and between tests, so we do not guarantee a score after launch.

Owning your site

A Braw build is yours once the final invoice is paid. On Braw Monthly, until ownership passes to you, the site we build is licensed to you for as long as your plan is active rather than sold outright. Ownership of the site we designed and built for you passes to you once you have paid 24 months of Braw Monthly fees. Any time after the first 12 months you can buy it outright instead, for the fixed fee stated in your order. On Braw Growth, ownership is as set out in your quote.

Once it is yours, you own the design, templates and content made for you, and you get the complete site files and database. We keep ownership of general frameworks, plugins and reusable components, and give you a permanent, free licence to use them as part of your site.

Your own content, brand assets and domain are yours throughout. Domains we register for you are registered in your name. On Braw Support the site was already yours, and we claim no ownership of it.

A free refresh every 3 years

After every 3 years of continuous subscription on Braw Monthly, we redesign your existing pages at no charge, within your plan's page allowance. A refresh does not include new functionality, extra pages, or a new logo or brand identity.

A free leaving pack

Within 5 working days of your plan ending and all fees being paid, we send you an export of your content (text, images, documents and form entries) and help you transfer your domain. If you own the site by then, the pack also includes the complete site files and database, ready to move to another host.

IT Care

IT Care covers Microsoft 365 or Google Workspace administration, setting up and monitoring email security (SPF, DKIM and DMARC), and backup, update and security checks. IT Team and IT Office also include setting up new starters and removing leavers, and planning calls as described on our website when you order.

Support is remote first and given on working days. Included support hours reset each month and do not roll over. Extra time, and on-site visits in Edinburgh, are charged at our hourly rate, and we tell you before extra time becomes chargeable.

IT Care does not cover servers, complex networks, hardware repair, or the cost of software licences, which you pay for separately. Where something is outside what we do, we will say so and can refer you to another provider.

IT Care plans run month to month, and either of us can end one on 30 days' written notice. Adding IT Care to a website plan takes about 20% off the IT Care fee, as shown when you order, for as long as the website plan stays active.

Good IT care reduces risk; it cannot remove it. We do not guarantee that your systems will never be breached or lose data, and you are responsible for your staff following reasonable security advice we give.

One-off services

• Website and email check (free): a short review of your site's speed, SEO basics and email setup. There is no obligation to buy anything.
• IT and security health check (£149): a written report on your IT and security. If you start an IT Care plan within 30 days of the report, the £149 is credited against your first 3 months' fees.
• Same-day fix (£75 for the first hour): for urgent problems, whether or not you are a client. Book by 2pm on a working day and we start that day; later bookings start the next working day. Time beyond the first hour is charged at our hourly rate, and we ask before going past it. You pay for the time spent, and we will tell you early if a problem cannot be fixed.
• Consulting and projects: day-rate consulting, part-time IT lead work and fixed-price projects are quoted in writing. The quote sets the price, what is delivered and when payment is due. On a fixed-price project, ownership of the finished work passes to you once the final invoice is paid.

What we need from you

We need content, images, brand assets, access to the accounts we are looking after, and timely feedback. You confirm that you own or are licensed to use everything you supply, and that it does not infringe anyone else's rights or break any law. You agree to indemnify us against claims arising from material you have given us. Where a new site stalls for more than 60 days waiting on you, we may start charging your plan's monthly fee from that point or, on a Braw build, invoice for the work done so far.

Hosting

Your site's uptime is monitored 24/7 and we aim for continuous availability, but we do not guarantee uninterrupted service. Planned maintenance is scheduled outside business hours where possible. We are not liable for downtime caused by your domain registrar, a third-party service, or anything outside our reasonable control. Backups are taken regularly, but you should keep your own copies of anything critical.

Hosting is for lawful content only. We may suspend a site that is illegal, infringing, malicious, or placing disproportionate load on shared infrastructure, and will tell you why.

We use trusted third parties for hosting, domain registration, software and similar services. We choose and manage them, and remain responsible to you for the services in these terms.

Ending the agreement

After its minimum term, either of us can end a website plan on 30 days' written notice. You can also leave during the minimum term, but the fees for the rest of that term remain due. Fees already paid are not refundable, except as set out under Paying.

When a website plan ends, our hosting stops. Before then we send your leaving pack, as described above. If the site has not yet passed to you, the site files themselves do not transfer; once you have paid 12 months of fees you can still buy it outright for the fixed fee in your order.

We may end an agreement straight away if you seriously or repeatedly break these terms, or if an invoice remains unpaid 30 days after we have given you notice of suspension.

Liability

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability in connection with the services is limited to the fees you paid us in the 12 months before the claim. We are not liable for loss of profit, loss of business, loss of goodwill or indirect or consequential loss.

Governing law

These terms are governed by Scots law and the courts of Scotland have exclusive jurisdiction.

Changes

We may update these terms. The version that applies to you is the one published here when you ordered, unless we agree otherwise in writing. If we make a material change that affects existing clients, we will email you at least 30 days before it takes effect. No change to these terms overrides our price promise.