Terms of service

Who you are contracting with

These terms govern the services provided by BRAW LEITH LTD, registered in Scotland under company number SC874039, trading as Braw. Our address for correspondence is Braw HQ, Edinburgh, EH6 4SB. By commissioning work from us you agree to them.

What we do

We design, build, host and support websites for small businesses. Exactly what is included is confirmed in writing before work begins. Anything not set out there is out of scope until we agree it separately.

The two ways to pay

Subscription

A monthly fee covering design and build, hosting, domain registration, unlimited content edits, support and ongoing updates. There is no setup fee. The initial term is 12 months, after which it continues monthly until cancelled. Payment is due monthly in advance.

Fixed price

A one-off fee for design and build, with hosting available separately on an annual basis. Payment terms are confirmed in the quote, normally part up front and the balance before launch.

Prices quoted are exclusive of VAT unless stated otherwise. We may change pricing for future terms on 30 days' written notice; existing terms are unaffected.

What "unlimited edits" actually means

Content changes — text, images, prices, opening hours, adding or swapping pages within the agreed page count — are included, as often as you like, at no extra cost. What is not included is new functionality, redesigns, additional pages beyond the agreed number, e-commerce, bespoke development, or writing content from scratch. We will always tell you before anything is chargeable.

What we need from you

We need content, images, brand assets and timely feedback. You confirm that you own or are licensed to use everything you supply, and that it does not infringe anyone else's rights or breach any law. You agree to indemnify us against claims arising from material you have given us. Where a project stalls for more than 60 days waiting on you, we may invoice for work completed to that point.

Who owns what

On a fixed price project, ownership of the completed design and site content transfers to you once the final invoice is paid.

On a subscription, the website is licensed to you for as long as the subscription is active rather than sold outright. Your own content, brand assets and domain remain yours throughout and at all times.

In both cases we retain ownership of any underlying frameworks, libraries and reusable components, and the right to display the work in our portfolio unless you ask us in writing not to.

Hosting

We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance is scheduled outside business hours where possible. We are not liable for downtime caused by your domain registrar, a third-party service, or anything outside our reasonable control. Backups are taken regularly, but you should keep your own copies of anything critical.

Hosting is for lawful content only. We may suspend a site that is illegal, infringing, malicious, or placing disproportionate load on shared infrastructure, and will tell you why.

Ending the agreement

After the initial 12 month term, either of us can end a subscription on 30 days' written notice. Fees already paid are not refundable, and fees for the current period remain due.

If a subscription ends, hosting stops and the site goes offline. We will hand over your content and help you move your domain. Because the build is licensed rather than sold under this model, the site files themselves do not transfer — if you want to keep the site, ask and we will quote a buyout.

We may suspend services where an invoice is more than 14 days overdue, having given you notice first.

Liability

Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability in connection with the services is limited to the fees you paid us in the 12 months before the claim. We are not liable for loss of profit, loss of business, loss of goodwill or indirect or consequential loss.

These terms are for business customers. They do not affect the statutory rights of anyone dealing with us as a consumer.

Governing law

These terms are governed by Scots law and the courts of Scotland have exclusive jurisdiction.

Changes

We may update these terms. The version in force is the one published here when you commissioned the work, unless we have agreed otherwise in writing.